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If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to your Product and for a ship-to location for the replacement Product must include street address.

After receipt of the replacement Product with instructions and a prepaid waybill , follow the enclosed instructions on how to ship your product to the Canon USA repair facility. InstantExchange Service exchanges your Product with a replacement Product, which will normally be shipped the same day if your request for this service is by 3 p. Monday through Friday, except holidays.

Canon USA does not guarantee same day shipment in the event of the occurrence of factors beyond its reasonable control. The replacement Product you receive may be a refurbished or reconditioned unit and will be covered for the balance of the period remaining on your original limited warranty. InstantExchange warranty program service is available only during the express limited-warranty period for your Product and only in the continental United States, Alaska and Hawaii during such period. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

InstantExchange warranty service is subject to the availability of refurbished or new replacement units. The Product is warranted against defects in materials and workmanship under normal use and service a for a period of one 1 year from the date of original purchase when delivered to you in new condition in its original container or b for 90 days from the date of original purchase for refurbished Products. My Canon. Based Support. Products Home. Network Cameras. Find Supplies and Accessories About Counterfeits.

Promotions Home. Additional Product Support. Canon Innovation Patents. Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. Locating and Installing Your Download When your download is complete please use the instructions below to begin the installation of your download or locate your downloaded files on your computer.

Edge A white bar will appear at the bottom of your browser window which will contain your download. Chrome A grey bar will appear at the bottom of your browser window which will contain your download. To install your download click on the name of the downloaded file. I have read and understand the information above, and wish to download the designated software. View More Details. Find a dealer. CanoScan LiDE This product is supported exclusively through our web site. Scroll down to see your support options.

You can also click one of these links to search our extensive Knowledge Base or visit the Canon Community Forum. Main Unit Spec. Scanner Type. Scanning Element. Light Source. Scanning Mode. Document Size. Dimensions W x D x H.